FAQs

Choosing my size:

Please see our Fit section for assistance choosing the best size for you!

What forms of payment are accepted:

We accept all major credit cards at this time.

Can I amend my address once the order has been placed:

If your order has not been shipped yet, please reach out to lamarie.mjc@gmail.com ASAP with any necessary changes. We are happy to provide an update from there.

When should I expect to receive my order:

Since each shoe is custom made with extra love, please allow us a little extra time as well. Your order will take 6-8 weeks to receive. For urgent delivery requests, please email us at lamarie.mjc@gmail.com. We will be happy to accommodate you as best we can.

How will I know that my order was placed successfully:

After you've placed your order, you'll receive an email confirmation. Once your order is dispatched, you'll receive an additional email notification. Should we need to verify any additional details, our Customer Service team may be in contact once your order has been placed.

How can I check the status of my order:

Please keep an eye on your email for an update on when your order has been shipped out. If you have any additional questions, please reach out to lamarie.mjc@gmail.com.

Returns:

Since each of our shoes are custom-made, we are unable to offer returns or refunds at this time. Thanks in advance for shopping with us and supporting our small business.

Do you offer consults for completely custom shoes, aside from what's available directly on the site:

If you have a specific vision that is not achievable with the options available on our site, we're happy to work with you directly to create a completely custom shoe! Please email us at lamarie.mjc@gmail.com to get started! Pricing may vary, based on exactly what you're looking for.

Shipping costs:

La Marie offers complimentary standard shipping to addresses within the United States. For international orders shipping costs will be calculated at checkout. Please keep in mind international orders may incur additional customs or import duty charges depending on the destination country. Please note that we do not cover these costs, therefore, you will be responsible for them. Unfortunately, as these costs are beyond our control and vary between countries, we cannot advise prior to shipment how much they will be.